Testimonials
"Awesome, fast response and recompilation ! It's nice to work with someone as responsive as dotnetCHARTING. Thank you !"
"Great! That did it. Thanks. You guys are great. What a customer service department. Take the rest of the day off." |
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Support
Customer
satisfaction is of the utmost importance to the .netCHARTING team. It
drives development to create the richest possible solutions and
compels customer service to pass on their knowledge and experience in
the clearest, most effective way.
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Customer
Satisfaction Program
At .netCHARTING we stand behind the quality of our products
and support with a total customer satisfaction program
including: |
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Fully functional
free developer versions prior to purchase
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30 days of
priority email support after purchase (1 year with subscription).
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Product lifetime "as
available" product support
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No nonsense
licensing
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Knowledge Base |
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.netCHARTING offers an
extensive Knowledge Base supporting full text
search with detailed articles available to address your support and
sales questions 24/7.
Search |
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Documentation |
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| PDF
Tutorials |
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| Videos |
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Contact
Licensing &
Order Status |
Email:
orders@dotnetcharting.com
See also:
Licensing |
Licensing KB
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General
questions |
Email:
info@dotnetcharting.com
See also:
Features |
Gallery
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| Tech
support |
Before Contacting
Support
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Search the .netCHARTING Knowledge Base
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Search the .netCHARTING online tutorials.
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Common Issue
If no chart is rendered on your page:
See
this kb.
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Expedited Support (Clients
Only)
Please include your order number (also known as your Order ID)
within the subject of the email to ensure you receive priority
support.
For email
support, please include:
- Chart Images &
Source Code whenever possible.
- dotnetCHARTING.DLL
file Version. (right-click the dll file and select
the version tab).
- Whether you're using
WinForms or WebForms.
- Error Messages or
detailed
description of Behavior being
experienced.
Email Address:
support@dotnetcharting.com
See also:
License key troubleshooter
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| Postal Mail Addresses |
Corporate Web Solutions Ltd. 1000 - 355 Burrard Street,
Vancouver, BC, V6C 2G8
Canada |
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Support
Availability
Customer email service is available
Monday to Friday, 9am to 5pm Central Standard Time.
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